Returns & Exchanges
If for any reason you need to return or exchange your item, we offer a 30 day full money refund or exchange policy on all items.
Items must be in their original, like new condition, with no sign of alteration or wear, and must include any certificates, appraisals, boxes, or labels provided at the time of sale. Bourghol Brothers Jewelers, Inc., will not accept any item for return that has any sign of wear or alteration from its original condition, as determined at the sole discretion of Bourghol Brothers Jewelers, Inc.
Returns or Exchanges can be made either:
1) In Person - By visiting our retail showroom located at 73 Lake Road, Congers, N.Y. 10920.
2) By Mail - BEFORE YOU SHIP YOUR RETURN, PLEASE CONTACT US BY PHONE AT 845-268-9752 to initiate the return process. Our representatives will provide you with a Return Authorization Number and a Pre-Paid USPS shipping label, which will indicate the Return Authorization Number provided.
***ANY PACKAGE RECEIVED WITHOUT A RETURN AUTHORIZATION NUMBER INDICATED ON THE OUTER LABEL WILL BE REFUSED DELIVERY AND SENT BACK TO YOU AT YOUR COST***