Frequently Asked Questions
The following is a list of questions and answers to the most common questions asked in our store. Should you have any other questions not listed below, please do not hesitate to Contact Us.
I have an idea for a piece of jewelry, can you make it for me?
Yes! We can custom make any type of jewelry in Gold, Platinum and Silver. Whether you know what you want, or you need help bringing your idea to life, designing and manufacturing jewelry has been our specialty since 1978. Our designers are always on hand, and we welcome to you stop in at anytime to let us show you how we can help you transform your idea into a beautiful piece of fine jewelry.
Can you design a custom piece of jewelry for me using my own jewelry and gemstones?
Yes! We specialize in designing and manufacturing custom jewelry for our customers, and we can use your own gold and gemstones to create your new piece.
Can you make me a wedding band to fit my engagement ring?
Yes! Whether or not your engagement ring was created by us, we can design a wedding band that will fit with your ring. Often referred to as a "Shadow Band", our manufacturing capabilities allow us to eliminate unwanted gaps and spaces that can often occur when trying to find the perfect wedding band to compliment your engagement ring. Visit our showroom or Contact Us for more information.
Is the jewelry work done on premises or do you send it out?
All of our jewelry work is done on the premises in Congers, New York by our family of expert craftsmen. At Bourghol Brothers Jewelers, you can rest assured that your jewelry is always secure, and handled by us at all times with utmost care and respect.
I have an eternity band that doesn't fit me anymore. Can you size it for me?
Yes! The notion that a ring with gemstones that go all the way around can't be sized is false. Our expert craftsmen can make seamless alterations to eternity bands, whether they need to be sized up or down. Get your ring out of the drawer and back onto your finger where it belongs!
Are any of your staff members Certified Gemologists?
Yes, we actually have 3 G.I.A. Graduate Gemologists! Andrew, Peter and Mark Bourghol are all graduates of the Gemological Institute of America in New York City. They have successfully completed intensive academic and laboratory coursework earning them the most prestigious graduate degree in the industry. We take pride in helping you select the very finest diamonds and gemstones for your jewelry, and are happy to answer any questions you may have.
I need to have an appraisal done on my jewelry. Can you help me with this?
Yes! Appraisals are done by appointment, Tuesdays through Fridays. During your appointment, you will meet with one of our appraisers, and we will work with you to complete the appraisal for you while you wait. You may also opt to drop off your items for appraisal, and pick them up later at your convenience. Contact us to schedule your appointment.
My watch needs repair, can you do this?
Yes! We offer a full range of watch repair services, from replacement batteries and bands, to crystal replacement and full movement repairs. Most batteries and bands can be replaced on site, usually while you wait. The more intricate watch repair services are done off site by our watchmaker in New York City. Watches that require off site service are transported securely, and are covered by insurance at all times for your security.